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Tuesday, April 16, 2024
NEWS  |  CAMPUS

UF online services outage causes student difficulties

Assignments and timed quizzes fell victim to a server outage this weekend. 

UF Webmail, Canvas, Sakai and myUFL suffered the server outage starting at 4:30 p.m. Saturday.

Tracy Gale, UF Information Technology communications manager, said the UFIT technical staff is working on investigating and restoring services.

“UFIT technical staff are still in ‘Severity 1’ mode and are continuing to restore services and the platforms they run on,” Gale wrote in an email.

“We won’t have any diagnostic information or analysis available (i.e., why this happened) until all services and platforms are back online,” she added.

Cheleste Onorato, 18, said she hasn’t been able to log in to Integrated Student Information System (ISIS), but she said all other UF services such as Canvas and Sakai are working.

“If I need to check something for deadlines approaching or financial aid, I can’t do that,” the UF applied physiology and kinesiology freshman said.

At 5:30 p.m. on Sunday, all services had been restored, except for Webmail. 

All services are expected to be fixed by Monday, according to the UFIT website.

[A version of this story ran on page 1 on 9/22/2014 under the headline "UF online services outage causes student difficulties"]

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